Fraud Operations Specialist

  • Full Time
  • Anywhere

Website Instarem

InstaReM is a Singapore-headquartered digital cross-border payments company with presence across Asia-Pacific, North America and Europe. InstaReM has created a unique payments mesh which is being leveraged by financial institutions, SMEs and individuals to make fast, low-cost cross-border payments available to more than 55+ countries. InstaReM also serves institutional and corporate clients with its international business payments platform providing bulk, customized, multi-currency payment facilities.

You will need:

  • Two years of related experience required; banking operations and/or customer service experience preferred.
  • Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
  • Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations. 
  • Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor.
  • Acts as a first-line resource for problem solving regarding card fraud.
  • Review and investigate card fraud reported.
  • Customer Service related functions.
  • Coordinate investigations with local, state and federal law enforcement agencies.
  • Review reports related to fraud prevention programs and services.

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